At Prime Decor, customer satisfaction is our priority. Please read our Returns & Refund Policy carefully before making a purchase.
Eligibility for Returns
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery.
- The issue is reported within 48 hours of delivery.
- The product is unused, uninstalled, and in its original condition (where applicable).
⚠️ No returns will be accepted for reasons such as change of mind, color preference, or size issues, as most products are carefully packed and quality-checked before dispatch.
How to Request a Return
To request a return, please email us at info@primedecore.in within 48 hours of receiving the product with:
- Order ID
- Clear images/videos showing the damage or issue
- Description of the problem
Our team will review the request and respond within 2–3 working days.
Return Approval & Pickup
- Once approved, we will arrange a return pickup or guide you through the return process.
- Products returned without prior approval will not be accepted.
Refund Policy
- Refunds are processed only after the returned product is received and inspected.
- If approved, the refund will be issued to the original payment method.
- Refunds are typically processed within 7–10 working days after inspection.
- Shipping charges (if any) are non-refundable, unless the return is due to our error.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, mishandling, or improper installation
- Items returned without original packaging (where applicable)
- Clearance or sale items (unless damaged or defective)
Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Once the order is dispatched, cancellation is not possible.
Contact Us
For any return or refund-related queries, please contact:
📧 info@primedecore.in
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